Frequently Asked Questions

Find the answers to any questions you have about the NACDS Regional Chain Conference.

What are you doing regarding the Health and Safety of attendees?

The health and safety of everyone is our top priority. All attendees must be fully vaccinated and wear a mask when appropriate. In partnership with The Breakers and all vendors related to this event, NACDS will adhere to all official government and location-specific regulations and guidance. We are monitoring COVID-19 developments and will make future adjustments as necessary. Attendees will be notified of any updates.

What is the recommended attire?

Attire for the NACDS Regional Chain Conference is Business Casual.

When is the last day I can make a reservation at the official NACDS hotel and still obtain the NACDS rate?

Tuesday, December 21, 2021. After this date, the quoted hotel room rates and availability cannot be guaranteed.

How do I make changes to an existing hotel reservation?

To make changes to an existing reservation, use the link provided in your hotel room confirmation sent from the NACDS Housing Bureau. After Tuesday, December 21, 2021, you will need to contact your hotel directly. Visit the Hotel & Travel page under Plan for hotel contact information after this date.

Is there a one-day badge?

No. Anyone desiring to attend the Regional Chain Conference must register in full.

How do I add my spouse/companion to my registration?

During the registration process, you will have the ability to “Add a Companion” after entering your first registrant. If you have already completed the registration process but need to add a spouse/companion, please email

How do I cancel or substitute an attendee?

Please submit a Cancellation Form or Substitution Form as soon as possible. All cancellations and substitutions must be made in writing and are considered official on the date they are received at NACDS headquarters.

Our Company is registered, but I can’t log into Participating Companies.

Only registered attendees can access the locked portions of the website. You will need to get the login information from one of your registrants. Their username is their email address. We do not have access to passwords. If they are unsure of their password, they can use the “Forgot/Set Your Password” link on the login page to reset it.

How do I book private event space during the NACDS Regional Chain Conference?

A limited amount of private function space is available during the Regional Chain Conference. Requests for space should be made in writing to Toni Gonzalez at and include date, time, and number of people expected to attend the event.

Who do I contact to purchase a Strategic Partnership Space?

Mike Swinburne, (703) 837-4611, or

Who do I contact to inquire about Private Meeting Space?

Toni Gonzalez, (703) 837-4228, or

Who do I contact for registration assistance?

NACDS Registration Department, 703-837-4302, or

Who do I contact to ask a Hotel/Housing question?

NACDS Housing Department, 703-837-4301 or

Who do I contact to learn more about Sponsorship Opportunities?

Jim Whitman, 703-837-4610 or